Turnkey solutions

Integrated Service Management

  • A pragmatic method for manISMaging your service organisation
  • Get in control of your services in less than a year at fixed cost
  • Improve your service quality


The service factory


  • Tap into hidden capacity in your service organisation
  • Do more with less
  • Do it better, faster and more reliable


Serious gaming

Apollo13 Grab a pizza

  • Gain insight into your organisations’ learning points
  • Stimulate team work
  • Support cultural change


Service matrix

service matrix

  • Gain Insight into your services
  • Who does what, at what cost and which agreements are in place?
  • Serves as input for service improvement